Digital Product Refund Policy

Because Othmint systems are delivered as instant digital downloads for Microsoft Excel, all sales are final upon file delivery. We provide robust pre-purchase documentation and support to ensure you select the correct template for your operation.

If you experience a corrupted file download or encounter technical difficulties accessing your purchased Excel workbook, our support team will provide a fresh replacement link immediately upon request. We ensure every customer receives working, formula-protected access to their systems.

Refund requests are evaluated on an individual basis if a digital template is demonstrated to be defective or incompatible with standard Microsoft Excel environments. Please submit your inquiry through our contact page with your order details for prompt resolution.